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Navis Solutions | Process Improvement, Marketing & Sales Optimization, Zoho Consulting

  • Zoho Service Plus:
    Unified Customer Service 
    that exceeds expectations

    Learn More

Zoho Service Plus is an integrated customer service platform 
designed to streamline support ticketing,
live chat, field service, and self-service portals. 

Zoho Service Plus is a unified customer service management platform that helps businesses provide unparalleled customer support by focusing on the most vital components of good customer service. 

Business Benefits of Adopting Zoho Marketing Plus:


  • Improve Customer Satisfaction  - Faster response times and proactive support.
  • Enhance Agent Productivity – Automated workflows and AI-powered assistance..
  • Centralize Support Operations – Manage all service interactions from a single platform.
  • Reduce Operational Costs  – Automate routine tasks and optimize workforce efficiency.


The Problems Zoho Service Plus solves



By consolidating all service channels into one platform, businesses can improve response times, automate processes, and enhance customer satisfaction.

Disjointed support channels,
​that don’t communicate, leading to inefficiencies.

Inconsistent service quality, leading to lower customer satisfaction and retention.

Slow response times
​due to manual processes and lack of automation.


Limited customer insights preventing data-driven improvements in service delivery.


Zoho Service Plus - Key Features & Capabilities


Zoho Service Plus provides powerful tools for seamless customer service, including:

- Omnichannel Support – Manage customer interactions across email, phone, live chat, and social media.

- Automated Ticketing System – Streamline issue tracking, prioritization, and resolution.

- AI-Powered Chatbots & Self-Service – Enable customers to resolve common issues instantly.

- Field Service Management – Schedule and track on-site service requests with real-time updates.

- Comprehensive Reporting & Analytics – Gain insights into customer satisfaction and agent performance.

How Navis Can Help

As a Zoho Partner, Navis Solutions ensures a smooth Zoho Service Plus implementation with:

  • Consultation & Strategy – Aligning Zoho Service Plus with your support goals.     
  • Configuration & Automation –Optimizing workflows for efficiency.       
  • Training & Support – Helping your team maximize platform capabilities.             
  • Ongoing Optimization – Continuous improvement for long-term success.

Zoho Service Plus is designed for:
​​
Customer Support Teams – Businesses that need a unified helpdesk and ticketing system.
IT & Managed Service Providers – Comprehensive ITSM tools for issue tracking and resolution.
Field Service Businesses – Companies that manage on-site customer visits and service requests.
E-commerce & Retail – Seamless post-purchase support and return management.