Product and Customer Journey Insight
Business leaders need to understand the customers and markets in which they will operate to develop an effective product. Unfortunately, most businesses don’t have the time to conduct extensive product or customer research, leaving them open to risk. The impact can be tragic, you could waste significant resources on developing a product that your customers don't want.
Navis helps you understand your customer’s needs and objectives, their buying journey, your key markets, and your competition so that you can chart your course effectively.
Our offering includes a blend of consulting, training, technology, and coaching services, tightly integrated and balanced to achieve optimal effect.
Specific capabilities include:
- Customer Journey Mapping
- Customer Experience Design
- Quality Function Deployment
- Design Thinking